> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wittify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and Billing

> What each plan includes, how to upgrade or downgrade, top-ups and add-ons, and where to find your invoices. Pointer to the full Account / Plans and Subscriptions deep dive.

<Note>
  This page is the orientation map for billing. It explains what each plan does, what add-ons exist, and how to find every billing surface in the app. The full per-control reference (every dialog, every dropdown, every validation message) lives at [Account → Plans and Subscriptions](/en/Account/Plans-and-Subscriptions). Stripe handles every payment; Wittify never holds your card data.
</Note>

## The plan ladder

Five plans. Sandbox is free; the rest are paid monthly or yearly. The country / currency selector at the top of the **Plans and Add-Ons** tab mirrors the marketing site (US, SA, QA, AE, EG).

| Plan           | Best for                                                    |
| -------------- | ----------------------------------------------------------- |
| **Sandbox**    | Trial, learning the platform, demos.                        |
| **Starter**    | Solopreneurs, all channels, basic support.                  |
| **Scale**      | Growing teams, priority support, voice and telephony.       |
| **Pro**        | Enterprises, white-label, advanced analytics, expert setup. |
| **Enterprise** | Custom integrations, SLAs, dedicated support.               |

Every plan, including Sandbox, supports unlimited AI agents. Plans differ on credits, voice minutes, channels, knowledge base size, support tier, branding, and analytics depth, not on the number of agents you can build. The exact quotas live on the [marketing pricing page](https://wittify.ai/pricing-plans) and on the **Plans and Add-Ons** tab inside the app.

## How to read each plan

Every plan card on the Plans and Add-Ons tab shows:

| Row                         | What it tells you                                                                                                                                                              |
| --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Plan name + brand color     | Sandbox, Starter, Scale, Pro, Enterprise.                                                                                                                                      |
| Price                       | Monthly or yearly, in your selected currency. The yearly toggle saves roughly two months.                                                                                      |
| **Bullet list** of features | Four short lines per plan summarizing what's included.                                                                                                                         |
| **CTA button**              | The label changes per plan: **Current** (your active plan), **Upgrade**, **Downgrade**, **Switch Billing** (when only the period differs), **Contact Sales** (for Enterprise). |

The `PLAN_RANK` order is `Sandbox < Starter < Scale < Pro < Enterprise`; the CTA picks **Upgrade** or **Downgrade** based on this ranking.

## What each plan unlocks (high level)

| Capability                                   | Sandbox   | Starter   | Scale     | Pro             | Enterprise     |
| -------------------------------------------- | --------- | --------- | --------- | --------------- | -------------- |
| AI agents                                    | Unlimited | Unlimited | Unlimited | Unlimited       | Unlimited      |
| Text conversations                           | 150       | 2,000     | 5,500     | 15,000          | Unlimited      |
| Voice minutes                                | 15        | 200       | 550       | 1,500           | Unlimited      |
| Bonus credits                                | —         | —         | +10%      | +20%            | Custom         |
| Hybrid (Text + Voice) agents                 | Yes       | Yes       | Yes       | Yes             | Yes            |
| Channels (WhatsApp, IG, Messenger, X, Phone) | Web only  | Yes       | Yes       | Yes             | Yes            |
| Mobile SDK (iOS / Android)                   | No        | No        | No        | No              | Yes            |
| Custom Channels (API)                        | No        | No        | No        | Yes             | Yes            |
| White-label (hide *Powered by Wittify*)      | No        | No        | No        | Yes (available) | Yes (included) |
| Custom Domain                                | No        | No        | No        | No              | Yes            |
| Analytics depth                              | Basic     | Standard  | Standard  | Advanced        | Custom         |
| Audit Logs                                   | No        | No        | Yes       | Yes             | Yes            |
| SSO (SAML / OAuth)                           | No        | No        | No        | No              | Yes            |
| Data Residency                               | No        | No        | No        | No              | Yes            |
| On-Premises Deployment                       | No        | No        | No        | No              | Yes            |
| Custom LLM Fine-Tuning                       | No        | No        | No        | No              | Yes            |
| Expert Agent Setup by Wittify                | —         | —         | —         | 1 included      | Unlimited      |
| Support                                      | Docs only | Email     | Priority  | Priority        | Dedicated      |
| SLA                                          | No        | No        | 99.5%     | 99.9%           | 99.99%         |

The full **Comparison** table inside the **Plans and Add-Ons** tab has roughly 40 rows across 7 categories. Open it for fine-grained checks.

## Add-ons (top-ups and services)

You can buy extras without changing your plan:

| Category     | What it is                                                                                                                                                                                         |
| ------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Top-ups**  | Extra **text conversations** or **voice minutes**. Use a quantity stepper (1 to 20) to pick how many packs to buy. Stripe handles checkout.                                                        |
| **Services** | One-time services (e.g. expert prompt design, custom integration help). Click **Buy** to start a Stripe checkout.                                                                                  |
| **Features** | Subscription features that lock onto your account (extra channels, white-label, etc.). The card shows an **Active** badge once enabled. **Disable** removes the feature on the next billing cycle. |

The **Auto-Recharge** card under the add-ons grid is opt-in. Pick a threshold (100, 200, 500, or 1000 credits) and a pack size; when your balance drops below the threshold, Stripe charges automatically and adds the pack. The switch is off by default.

## Where every billing surface lives

| You want to                       | Path                                                                                                                                          |
| --------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- |
| See your current plan and usage   | Profile dropdown → **Plans & Subscriptions** → **Overview** tab.                                                                              |
| Upgrade / downgrade / change plan | **Overview** tab → **Change Plan**, or **Plans and Add-Ons** tab → click any plan's CTA. Opens the plan-change dialog with proration preview. |
| Buy top-ups                       | **Plans and Add-Ons** tab → scroll to **Top-ups** → quantity stepper → **Buy**.                                                               |
| Cancel                            | **Overview** tab → **Cancel Subscription**. Confirmation dialog with the period-end date. You keep access until that date.                    |
| Resume after cancel               | **Overview** tab → **Resume Subscription** (visible while you're still in the paid period).                                                   |
| Add or change a card              | **Payment Method** tab → **Add Card**. The default card is starred.                                                                           |
| Remove a card                     | **Payment Method** tab → row's **Remove** action. Confirmation dialog with the card last four digits.                                         |
| Download invoices                 | **Billing History** tab → row's **Download** link.                                                                                            |
| Retry a failed invoice            | **Billing History** tab → **Retry Payment** button on failed or open invoices. Opens a secure retry page.                                     |
| Export billing history as CSV     | **Billing History** tab → **Export CSV** button at the top.                                                                                   |

## Quick FAQ

| Question                                                    | Answer                                                                                                                                                                |
| ----------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Can I be on yearly for one product and monthly for another? | No, the plan covers your whole Wittify workspace. The period (monthly / yearly) is per workspace.                                                                     |
| Are upgrades pro-rated?                                     | Yes. The **Plan change confirmation** dialog shows *Due today (prorated)* before you submit.                                                                          |
| Are downgrades pro-rated?                                   | Downgrades surface a credit on account that applies to the next invoice. The dialog shows the credit amount.                                                          |
| Does cancelling delete my data?                             | No. Cancelling moves your account to Sandbox at the end of the billing cycle. Agents, conversations, and projects stay; quotas drop to Sandbox limits.                |
| Will I lose access during a billing dispute?                | No. Active subscriptions stay active until either the cycle ends or you cancel. The past-due banner appears for failed payments; settle the open invoice to clear it. |
| What happens at 100% of my quota?                           | Voice and chat traffic continue, but you're charged at the overage rate. Top up before that to keep predictable bills.                                                |
| Can I see who in my company changed the plan?               | The change is recorded against the workspace owner. Per-user audit lives on [User Activities](/en/Account/User-Activities).                                           |
| What payment methods are supported?                         | Credit and debit cards via Stripe today. Other methods are coming.                                                                                                    |

## The full deep dive

For the per-button, per-dialog, per-validation-message reference, see [Account → Plans and Subscriptions](/en/Account/Plans-and-Subscriptions). The deep-dive page covers:

* The four tabs (Overview, Plans and Add-Ons, Payment Method, Billing History) in detail.
* Past-due banner copy.
* Smart upgrade card states (Critical, Warning, Sandbox ready, Paid ready).
* Plan change dialog (upgrade vs downgrade, proration preview).
* Cancel subscription dialog.
* Add card flow.
* Auto-recharge thresholds and pack sizes.
* Refresh cadence (every 30 seconds while the tab is visible).
* Country / currency display preference.

## Common questions

<AccordionGroup>
  <Accordion title="Where do I see what I'm being charged this month?">
    Profile dropdown → **Plans & Subscriptions** → **Overview**. The Current Plan card shows the next billing date and the running usage meters. Open **Billing History** for past invoices.
  </Accordion>

  <Accordion title="The plan I want to switch to says Switch Billing instead of Upgrade.">
    That happens when the only difference is monthly vs yearly, not the plan tier. Click it; the change dialog explains the period switch and the proration math.
  </Accordion>

  <Accordion title="The Cancel Subscription button is greyed out.">
    You're already on Sandbox, or the subscription is in a state Stripe doesn't allow cancelling from (rare; usually a payment in flight). Refresh the page; if it persists, contact support.
  </Accordion>

  <Accordion title="The yearly toggle keeps reverting to monthly.">
    The toggle is on the **Plans and Add-Ons** tab and saves only when you click a plan CTA. Switching tabs without confirming a change reverts the visual state.
  </Accordion>

  <Accordion title="How do I find Stripe's invoice for tax purposes?">
    **Billing History** → click the invoice row → **Download**. The PDF is generated by Stripe and includes your billing address and any tax line items.
  </Accordion>

  <Accordion title="The country selector defaults to Saudi Arabia even though I'm in the US.">
    The selector is seeded from the country we detect on your IP. You can change it manually; the change writes a cookie so the marketing site and the in-app pricing stay consistent. The cookie does not affect tax — Stripe re-derives tax at checkout from billing address and Stripe Tax rules.
  </Accordion>

  <Accordion title="I bought a top-up and the balance didn't go up.">
    The page refreshes every 30 seconds, so payment updates land within roughly 30 seconds. If the balance hasn't moved after a minute, refresh the tab. If it still hasn't moved, check the **Billing History** tab for an open or failed invoice.
  </Accordion>

  <Accordion title="Auto-recharge fired but the wrong number of credits got added.">
    Open the Auto-Recharge card and confirm the **pack size** matches what you expected. The threshold and the pack are independent; the threshold triggers a charge, the pack determines what arrives.
  </Accordion>

  <Accordion title="Where do I add or remove team members from the workspace?">
    The Sub-users surface (sidebar System → **Sub-users**) is being rolled out; until then, contact support to invite or remove team members.
  </Accordion>
</AccordionGroup>

***

> 💡 **Need help getting started?**
> Book a **free onboarding session** with one of our Customer Success Engineers and get personalized guidance on choosing the right plan.
>
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