> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wittify.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agents

> Build text, voice, and hybrid AI agents that talk to your customers across every channel they use. No code needed, ready in 10 to 15 minutes.

<Note>
  **AI Agents** is the most-used Wittify product. You build an agent in a 6 or 7-step wizard, deploy it to your website, WhatsApp, Messenger, Instagram, X, Telegram, and your phone lines, then manage the live agent from a per-agent dashboard with conversations, leads, tickets, campaigns, and analytics.
</Note>

## What you can build

Three flavours, picked at the start of the wizard:

| Type                            | Channels                                                                  | Wizard steps | Setup time       |
| ------------------------------- | ------------------------------------------------------------------------- | ------------ | ---------------- |
| **Text Agent**                  | Web Chat, WhatsApp, Messenger, Instagram, X, Telegram                     | 6            | About 10 minutes |
| **Voice Agent**                 | Web Phone, Twilio, Telnyx, SIP Trunk, WhatsApp Calls, Contact Center, IVR | 6            | About 12 minutes |
| **Hybrid Agent (Text + Voice)** | All of the above on a single agent                                        | 7            | About 15 minutes |

Pick a type once. You can change the agent's name, instructions, voice, knowledge, integrations, and channels at any time after launch.

## Start here

<CardGroup cols={2}>
  <Card title="Sign Up" icon="user-plus" href="/en/Systems/AI-Agents/Auth/Sign-Up">
    New to Wittify? Create your account, it takes about a minute.
  </Card>

  <Card title="Login" icon="right-to-bracket" href="/en/Systems/AI-Agents/Auth/Login">
    Already have an account? Sign in here.
  </Card>

  <Card title="Dashboard" icon="house" href="/en/Systems/AI-Agents/Dashboard">
    The home page of AI Agents. Two views: a get-started layout and an analytics layout.
  </Card>

  <Card title="Choose Agent Type" icon="robot" href="/en/Systems/AI-Agents/Create-Agent/Choose-Agent-Type">
    Pick Text, Voice, or Hybrid and start the wizard.
  </Card>
</CardGroup>

## Sign in and onboarding

The five pages that get you into the dashboard for the first time.

<CardGroup cols={2}>
  <Card title="Sign Up" icon="user-plus" href="/en/Systems/AI-Agents/Auth/Sign-Up">
    Email-only signup, then a verification code, then your profile.
  </Card>

  <Card title="Login" icon="right-to-bracket" href="/en/Systems/AI-Agents/Auth/Login">
    Email + password, plus Google, Microsoft, GitHub social sign-in.
  </Card>

  <Card title="Forgot Password" icon="key" href="/en/Systems/AI-Agents/Auth/Forgot-Password">
    Three-step reset: email, code, new password.
  </Card>

  <Card title="OTP Verification" icon="shield-halved" href="/en/Systems/AI-Agents/Auth/OTP-Verification">
    The 8-character code page, used by signup, password reset, and 2FA.
  </Card>

  <Card title="Profile Completion" icon="user-pen" href="/en/Systems/AI-Agents/Auth/Profile-Completion">
    The first-time-only page where you set your name, password, and company.
  </Card>
</CardGroup>

## Build an agent

The Create Agent flow has one entry page and three variant walkthroughs.

<CardGroup cols={2}>
  <Card title="Choose Agent Type" icon="robot" href="/en/Systems/AI-Agents/Create-Agent/Choose-Agent-Type">
    The three-card picker that opens the wizard.
  </Card>

  <Card title="Text Agent" icon="message" href="/en/Systems/AI-Agents/Create-Agent/Text-Agent">
    6-step walkthrough for chat-only agents.
  </Card>

  <Card title="Voice Agent" icon="microphone" href="/en/Systems/AI-Agents/Create-Agent/Voice-Agent">
    6-step walkthrough for voice-only agents.
  </Card>

  <Card title="Hybrid Agent" icon="bolt" href="/en/Systems/AI-Agents/Create-Agent/Hybrid-Agent">
    7-step walkthrough for combined text + voice agents.
  </Card>
</CardGroup>

## Wizard steps (shared deep-dives)

The wizard layout is the same for every variant, with the seven steps below as deep-dive references. Each variant walkthrough above links into the steps it uses.

<CardGroup cols={2}>
  <Card title="Text Agent Settings" icon="message" href="/en/Systems/AI-Agents/Wizard/Text-Settings">
    Name, model, system prompt, creativity. (Text + Hybrid)
  </Card>

  <Card title="Voice Agent Settings" icon="phone" href="/en/Systems/AI-Agents/Wizard/Voice-Settings">
    Voice picker, voice prompt, call behavior. (Voice + Hybrid)
  </Card>

  <Card title="Appearance" icon="palette" href="/en/Systems/AI-Agents/Wizard/Appearance">
    Brand the widget, multi-language, welcome banner, ratings.
  </Card>

  <Card title="Knowledge Base" icon="folder-tree" href="/en/Systems/AI-Agents/Wizard/Knowledge-Base">
    Files, FAQs, URLs, web search.
  </Card>

  <Card title="Tickets & Leads" icon="ticket" href="/en/Systems/AI-Agents/Wizard/Tickets-and-Leads">
    Data collection, custom fields, categories, notifications.
  </Card>

  <Card title="Integrations & Tools" icon="puzzle-piece" href="/en/Systems/AI-Agents/Wizard/Integrations-and-Tools">
    Marketplace, MCP, agent tools, custom APIs, webhooks.
  </Card>

  <Card title="Deployment" icon="rocket" href="/en/Systems/AI-Agents/Wizard/Deployment">
    Embed, channels, telephony, allowed domains, activate.
  </Card>
</CardGroup>

## Manage a live agent

Once an agent is live, every per-agent surface lives under Manage Agent.

<CardGroup cols={2}>
  <Card title="Manage Agent Overview" icon="chart-line" href="/en/Systems/AI-Agents/Manage-Agent/Manage-Agent-Overview">
    KPIs, channel breakdown, intents, sentiments, ratings, escalations, recent conversations, activity log.
  </Card>

  <Card title="Chat Conversations" icon="comments" href="/en/Systems/AI-Agents/Manage-Agent/Chat-Conversations">
    Inbox of every text conversation: read, take over, assign, archive, delete.
  </Card>

  <Card title="Voice Conversations" icon="voicemail" href="/en/Systems/AI-Agents/Manage-Agent/Voice-Conversations">
    Inbox of every voice call with playback, transcript, and an AI summary.
  </Card>

  <Card title="Leads & Tickets" icon="ticket" href="/en/Systems/AI-Agents/Manage-Agent/Leads-and-Tickets">
    Per-agent records inbox. Filter, bulk-update, export to CSV.
  </Card>

  <Card title="WhatsApp Campaigns" icon="whatsapp" href="/en/Systems/AI-Agents/Manage-Agent/WhatsApp-Campaigns">
    Outbound WhatsApp campaigns. (Text + Hybrid only)
  </Card>

  <Card title="Outbound Voice Campaigns" icon="phone-volume" href="/en/Systems/AI-Agents/Manage-Agent/Outbound-Voice-Campaigns">
    Outbound voice campaigns. (Voice + Hybrid only)
  </Card>

  <Card title="Agent Settings (inline editor)" icon="sliders" href="/en/Systems/AI-Agents/Manage-Agent/Agent-Settings">
    Edit any of the seven wizard sections without leaving Manage Agent.
  </Card>

  <Card title="Test Your Agent" icon="flask" href="/en/Systems/AI-Agents/Manage-Agent/Test-Your-Agent">
    Slide-in widget preview on every Manage Agent page.
  </Card>

  <Card title="Delete Agent" icon="trash" href="/en/Systems/AI-Agents/Manage-Agent/Delete-Agent">
    Danger Zone with typed-keyword confirmation.
  </Card>
</CardGroup>

## Account & settings (cross-system)

These surfaces span every Wittify product. They live in the **Account** group at the bottom of the sidebar and are also reachable from the topbar profile dropdown.

<CardGroup cols={2}>
  <Card title="Profile Settings" icon="user" href="/en/Account/Profile-Settings">
    Personal info, time zone, company, avatar, password, two-factor authentication.
  </Card>

  <Card title="Notification Settings" icon="bell" href="/en/Account/Notification-Settings">
    Tickets and leads, billing alerts, newsletter.
  </Card>

  <Card title="User Activities" icon="clock-rotate-left" href="/en/Account/User-Activities">
    Per-user security log: every IP, browser, OS, country, action.
  </Card>

  <Card title="Plans & Subscriptions" icon="credit-card" href="/en/Account/Plans-and-Subscriptions">
    Sandbox, Starter, Scale, Pro, Enterprise. Top-ups, add-ons, billing history.
  </Card>
</CardGroup>

## Common questions

<AccordionGroup>
  <Accordion title="How long does it take to build my first agent?">
    Around 10 to 15 minutes for an unrushed first pass through the wizard. The wizard saves your progress as soon as you finish the first step, so you can always come back later.
  </Accordion>

  <Accordion title="Do I need to know any code?">
    No. The whole AI Agents flow is no-code. You'll write your agent's instructions and (optionally) some FAQs in plain English or Arabic. If you want to plug in your own backend, see [Integrations & Tools](/en/Systems/AI-Agents/Wizard/Integrations-and-Tools).
  </Accordion>

  <Accordion title="Can I switch an agent from text to voice (or back) later?">
    The agent type is set when you create the agent and can't be switched after. If you need a different type, create a new agent. You can copy your knowledge base and most settings across by hand.
  </Accordion>

  <Accordion title="Where can I see how my agent is performing?">
    The [Dashboard](/en/Systems/AI-Agents/Dashboard) shows aggregated numbers across every agent. The [Manage Agent Overview](/en/Systems/AI-Agents/Manage-Agent/Manage-Agent-Overview) shows the same kind of numbers for one agent at a time, plus richer per-channel and per-intent breakdowns.
  </Accordion>

  <Accordion title="Where do leads and tickets go after my agent collects them?">
    Into the [Leads & Tickets](/en/Systems/AI-Agents/Manage-Agent/Leads-and-Tickets) inbox. From there you can filter, take action, and export to CSV. You can also forward each new record to a CRM or a webhook from [Integrations & Tools](/en/Systems/AI-Agents/Wizard/Integrations-and-Tools).
  </Accordion>

  <Accordion title="My team is on Arabic, will the agent talk in Arabic?">
    Yes. Every agent is bilingual by default. The widget detects your customer's language and replies in the same one. Add or remove languages from the [Appearance](/en/Systems/AI-Agents/Wizard/Appearance) step.
  </Accordion>
</AccordionGroup>