> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wittify.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Overview
> See the shape of every conversation, volume, rhythm, and peak hours across your entire range.
**Overview** is the first page that loads after you pick a project from the project switcher in the sidebar. Every chart and KPI on this page (and on every other CCQA page) reflects the date and hour range you set on the filter bar at the top.
## Page anatomy
The page stacks vertically inside the dashboard's main column.
| Region | What you see |
| ------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Filter bar | A row of date and hour controls just below the hero. See **The filter bar** below. |
| Goals strip | A row of small progress rings for the project's KPI targets (Total Calls, Avg Duration, Positive Sentiment Share, FCR, Escalation Rate, Silence Ratio). Admins also see an **Edit goals** button. See [Goals](/en/Systems/Contact-Center-QA/Goals). |
| KPI strip | Five summary cards. Only this page renders the strip, every other CCQA page omits it. See **Aggregate KPIs**. |
| Error strip | A red-tinted strip with the message text appears only when the analytics fetch fails. |
| Daily Call Volume card | Full-width card with a line chart showing calls per day across the active date range. |
| Hourly Distribution card | Half-width card on large screens, bars showing average calls by hour of day. |
| Activity Heatmap card | Half-width card on large screens, day-of-week against hour-of-day grid. |
| Volume Forecasting peek | Slim summary card with a 7-day projection chart and a link to the full Forecasting tab. Hidden when no project is selected. |
## The filter bar
The filter bar sits directly under the hero on every CCQA page (the bar is the same component everywhere, this page just shows its full shape).
| Element | What it does |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Last 7 days** pill | Sets the date range to the last 7 days ending today. |
| **Last 30 days** pill | Sets the date range to the last 30 days. Default selection on first load. |
| **Last 90 days** pill | Sets the date range to the last 90 days. |
| **Custom** pill | Opens a popover with a calendar so you can pick a **From** and a **To** date. The popover clamps to the project's available data window. |
| Hour range | Two number selectors labelled **Hours**, defaulting to **0** (start of the day) and **23** (end of the day). |
| **Apply** | Confirms the **Custom** picker, only visible inside that popover. |
| **Reset** | Restores the defaults (Last 30 days, hours 0 to 23). |
Selections write back to the URL, so sharing the page link carries the filter state with it. Other CCQA pages pick up the same selection automatically when you navigate to them.
The filter bar is the single source of truth across the whole CCQA surface. Change it once at the top of any page, every chart and KPI on every other page updates accordingly.
## The Goals strip
A horizontal row of small circular progress rings, one per KPI target the admin has configured.
| Element | What it shows |
| --------------- | ----------------------------------------------------------------------------------------------------------------------- |
| Ring | A circular progress meter colored by progress against the target (green when on track, amber when close, red when off). |
| Center label | The current value in mono digits. |
| Footer label | The KPI name (Total Calls, Avg Duration, Positive Sentiment Share, FCR, Escalation Rate, Silence Ratio). |
| **Edit** button | Visible only to project admins. Opens the Goals editor dialog. |
When no goals are configured, the strip collapses out of the layout. See [Goals & Benchmarks](/en/Systems/Contact-Center-QA/Goals).
## Aggregate KPIs
Five cards, all reactive to the active filter window. The KPI strip is mounted **only** on this page.
| KPI | Definition |
| ---------------------- | --------------------------------------------------------------------------------------------- |
| **Total Calls** | Number of calls in the active filter window. |
| **Transcribed Calls** | Subset of total that has a usable transcription. The card subtitle reads *Transcribed audio*. |
| **Total Calls Time** | Sum of transcribed audio length in the window. The card subtitle reads *Transcribed audio*. |
| **Avg Duration (min)** | Mean call length in minutes. |
| **Days Analyzed** | Distinct days with at least one call in scope. |
Every other CCQA page (Sentiment, Intent, Speaker Timeline, TimeLens AI, Agent Scorecards, Compliance, Volume Forecasting, Alerts, Goals, Ask) renders the filter bar directly under its own hero, with no KPI strip. The five cards above belong to Overview alone, and that is intentional, the other pages have their own page-specific charts and tables.
## Daily Call Volume
A full-width card with a line chart.
| Element | What it shows |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Title | **Daily Call Volume**. |
| Subtitle | *Calls per day over the selected range.* |
| **Export chart** button | A small icon button on the card's end edge. Downloads the chart as a PNG. |
| Chart | A line chart with the date on the x axis and call count on the y axis. The y axis uses thousands separators. The tooltip on hover shows the exact day and call count. |
| Loading state | The chart fades to a translucent spinner while a filter change is fetching new data. |
## Hourly Distribution
Half-width card on large screens (full-width on small).
| Element | What it shows |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| Title | **Hourly Distribution**. |
| Subtitle | *Average calls by hour of day.* |
| **Export chart** button | Downloads the chart as a PNG. |
| Chart | A bar chart with the hour of day (0 to 23) on the x axis and average call count on the y axis. The bars are filtered to the active **Hours** range. |
Hourly Distribution shows averages, not totals. If you set the date range to a single day, the chart still shows the same shape, the y axis labels just become the totals for that one day.
## Activity Heatmap
Half-width card on large screens, full-width below.
| Element | What it shows |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Title | **Activity Heatmap**. |
| Subtitle | *Day of week against hour of day, call density at a glance.* |
| **Export chart** button | Downloads the heatmap as a PNG. |
| Grid | Seven rows (Monday through Sunday) by 24 columns (00 through 23). Each cell is colored from a light tint to a deep brand color based on the call count, and shows the actual count in the tooltip on hover. The grid stretches edge to edge across the card. |
The weekdays render in Arabic in Arabic mode (الإثنين, الثلاثاء, ...).
## Volume Forecasting peek
A summary of the next 7 days plus a small chart and a link to the full forecasting page.
| Element | What it shows |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Title | **Volume Forecast**. |
| Subtitle | *Seasonal-naive projection based on your chosen training window and horizon.* |
| **See full forecast** link | Routes to the [Volume Forecasting](/en/Systems/Contact-Center-QA/Volume-Forecasting) page. |
| KPI pair | Two small cards showing **Next 7 days expected** and **Avg daily (forecast)**. |
| Chart | A composed chart with historical (solid line) and forecast (dashed line) plus a shaded confidence band. A vertical line marked **Today** sits at the seam. |
## Common questions
The filter is shared across CCQA pages via the URL. As long as you do not lose the URL during navigation (a bookmarked page or sidebar link works fine), the filter persists. If you typed a fresh URL without parameters, the filter resets to defaults.
By design. The KPI strip lives on Overview only. Every other CCQA page focuses on its own dedicated charts and tables. The filter bar is always visible, the cards are not.
No goals have been configured for this project yet. A project admin can configure them via the **Edit goals** button (visible only to admins). See [Goals](/en/Systems/Contact-Center-QA/Goals).
The most common cause is a network blip, refresh the page. If the error persists, your project may have no calls in scope (try widening the date range), or the analytics service is in maintenance.
The peek is hidden when no project is selected, when there are not enough days of history to forecast, or when the forecast service has not yet run for this project. The full [Volume Forecasting](/en/Systems/Contact-Center-QA/Volume-Forecasting) page surfaces a clearer state message.
Numbers on this page are filter-reactive, but the underlying data has a freshness window. If you just picked a date range covering the current day, recent calls may not have completed transcription yet (look at the difference between **Total Calls** and **Transcribed Calls**).
The Hourly Distribution chart is filtered to the active **Hours** range. If you set hours 9 to 17, only those hours show. Reset the hour range to 0 to 23 to see the full picture.
A dim grid means the project has very few calls for that day-and-hour pair. The cell colors are scaled to the maximum value across the grid, so a single high-volume cell can wash out the rest. Pick a smaller date range to see a less-flat distribution.
## Where to go next
Spot what is driving frustration and what is delighting customers.
Cluster calls by why customers picked up the phone.
See who spoke when, second by second.
Plan staffing for the next 7 to 180 days.