> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wittify.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Sentiment Analysis
> Understand how customers feel, call by call, moment by moment.
**Sentiment Analysis** is the page that breaks every call down by emotion.
## Page anatomy
The page stacks vertically inside the dashboard's main column. Just like every other CCQA page, the filter bar lives directly under the hero, the KPI strip is **not** rendered here.
| Region | What you see |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------- |
| Filter bar | Date and hour controls. See the [Overview](/en/Systems/Contact-Center-QA/Overview-Page) page for the full filter bar reference. |
| Sentiment Breakdown card | Pie chart of the three sentiment values. |
| Top Sentiments card | Vertical bar chart of session counts per sentiment. |
| Recent Sessions card | Full-width accordion of every session in the active filter, with search and CSV export. |
| Active filter chip | Appears above the Recent Sessions card when you click a slice or bar to drill in. |
## Sentiment values
| Value | Meaning | Visual |
| ------------ | ------------------------------------------------------ | -------------------- |
| **Positive** | The customer ended on a positive note. | Green slice and bar. |
| **Neutral** | No strong emotional signal in either direction. | Slate slice and bar. |
| **Negative** | The customer ended frustrated, angry, or disappointed. | Red slice and bar. |
## Sentiment Breakdown card
A pie chart with three slices.
| Element | What it shows |
| ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Title | **Sentiment Breakdown**. |
| **Export chart** button | Downloads the pie as a PNG. |
| Slices | Three slices for Positive, Neutral, Negative. Each slice carries the sentiment name plus the percentage of total sessions inline. Slices under 4% hide their label to avoid overlapping text. |
| Hover | Shows the exact session count and percent in a tooltip. |
| Click | Sets that sentiment as the active filter. The Recent Sessions card filters down to matching rows, and an **Filtered by** chip appears above it. |
## Top Sentiments card
A vertical bar chart with one bar per sentiment.
| Element | What it shows |
| ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| Title | **Top Sentiments**. |
| **Export chart** button | Downloads the bars as a PNG. |
| Bars | Three bars in the same colors as the pie. The y axis uses thousands separators, the bar tip carries a small data label with the exact count. |
| Click | Same as the pie: sets the sentiment filter and narrows Recent Sessions. |
## Active filter chip
When a sentiment is selected (by clicking a slice or a bar), a small chip appears above the Recent Sessions card.
| Element | What it shows |
| ---------------- | ------------------------------------------------------------------------------- |
| Label | **Filtered by:** followed by the sentiment label (Positive, Neutral, Negative). |
| **Clear filter** | Resets the filter so all sessions are shown again. |
The chip is the only filter on this card, the date and hour range from the page filter bar still applies on top of it.
## Recent Sessions card
A full-width card titled **Recent sessions, pick a sentiment above to filter** (the help text changes the sentiment word when a filter is active).
### Toolbar
| Element | What it shows |
| ------------ | ------------------------------------------------------------------------------------------ |
| Search box | Placeholder *Search anything, session id, date, duration, transcription, intents, file...* |
| **All CSV** | Exports every session that matches the active filter and search, across all pages. |
| **Page CSV** | Exports only the rows on the current page. |
| Count row | Reads **{n} sessions ยท Page {x} of {y}**. |
CSV columns: **id**, **datetime**, **duration\_sec**, **sentiment**, **intents**, **words**, **file**, **transcription**. Both buttons produce a UTF-8 file with BOM and CRLF line endings, Excel reads Arabic content correctly.
### Accordion rows
Each row collapses by default and expands when clicked. The collapsed header shows three columns:
| Column | Format |
| ------------- | ------------------------ |
| Date and time | **YYYY-MM-DD HH:MM:SS**. |
| Duration | **`{X.XX}` min**. |
| Word count | **{N} words**. |
The expanded body shows two columns side by side (stacked on small screens):
| Column | What it shows |
| ------------------- | ------------------------------------------------------------------------- |
| **Session details** | Session ID, datetime, duration, sentiment, intents, file path. |
| **Transcription** | The full transcript. Arabic text is rendered right-to-left automatically. |
### Empty states
| State | Message |
| -------------------------------- | -------------------------------- |
| No sessions in the active filter | *No sessions match your filters* |
| No data at all in the project | *No data available* |
### Pagination footer
| Control | Behaviour |
| --------------------------------- | ------------------------------------------------------ |
| **Prev** | Move one page back. Disabled on page 1. |
| **Next** | Move one page forward. Disabled on the last page. |
| Numbered page buttons | Jump to a specific page. |
| **Showing {x} to {y} of {total}** | Live count for the current page. |
| **Results per page** | A small dropdown with **10**, **25**, **50**, **100**. |
The arrow icons flip automatically in Arabic mode so the navigation reads naturally right-to-left.
Use the search box to match against transcription text, file name, intents, or anything else stored on the session. Combined with the active sentiment filter and the page filter bar, you can narrow the list very fast.
## Common questions
Slices under 4% hide their label so they do not overlap. Hover the slice to see the exact percentage and count.
The active filter chip should appear above the card. If it does not, reload the page, the click handler may have stalled. The sentiment is also reflected in the URL so a refresh keeps the filter.
Yes. Click **Negative** on either chart first, then click **All CSV**. The export only includes Negative rows that match the page filter bar plus the search.
The search matches across session id, date, duration, transcription text, intents, and filename, all together. If your term hits the transcription, you will see sessions whose body contains it, not just sessions whose intents match.
Widen the range or reset hours to 0 to 23. If the project genuinely has no sessions in scope, the empty state reads *No sessions match your filters*.
Some calls switch language mid-conversation. The transcript renders each segment in its own direction, Arabic right-to-left, English left-to-right.
No. Sentiment Analysis is a read-only analytics surface. Use the original ingestion source to remove a call.
## Where to go next
Why customers are calling, ranked.
Sentiment Timeline shows second-by-second emotion progression.
Stream a narrative report across grouped call segments.
Set thresholds on negative sentiment share or spikes.