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📥 Inbox Overview

The Inbox in Wittify.AI allows you to view, manage, and respond to live or past conversations handled by your AI agent.

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🧭 Key Sections

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🔍 Left Panel – Conversation List

  • Displays all incoming and completed chats.
  • Each item includes:
    • Conversation Number (e.g., #3)
    • Preview Message
    • Timestamp
    • Bookmark Icon for saving important chats
You can filter by:
  • Source (e.g., Website Widget)
  • Search: Chat ID, name, or email
  • Sort: Oldest ↔ Newest

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💬 Right Panel – Chat Window

  • Displays full conversation history between the agent and the user.
  • Includes:
    • Timestamps for each message
    • Messages from anonymous users and agent replies
    • Chat details button (for additional user or session info)

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📌 Notes

  • No. of Chats: Displayed at the top to show session volume
  • Conversations are automatically numbered
  • Use bookmarks to track valuable support sessions
🧠 Tip: Use this inbox to monitor agent behavior, troubleshoot issues, and review real-time user feedback.