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🤖 Agents

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What types of agents can I create on Wittify?

You can create three types of AI agents:
  • Voice Agent: Interacts via voice calls.
  • Text Agent: Communicates through chat channels like WhatsApp or Instagram.
  • Hybrid Agent: Combines voice and text interaction into one seamless agent.

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Can I edit an agent after it’s created?

Yes, you can go back and update your agent’s name, behavior, channels, and integrations at any time via the agent settings panel.

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🌐 Embedding & Integration

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How can I embed my agent on my website?

Go to the Deployment tab of your agent, click “Embed on Your Website”, then copy and paste the provided <iframe> code into your website HTML. This allows customers to interact with your agent directly from your site.

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What integrations are supported?

Wittify supports integrations with:
  • WhatsApp
  • Instagram
  • Messenger
  • Google Calendar
  • Custom webhooks Check the Integrations tab for setup instructions.

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🧠 Knowledge Base

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How do I add knowledge to my agent?

Under the Knowledge tab, you can:
  1. Upload documents (PDF, DOCX)
  2. Add FAQs manually
  3. Link to public URLs
This helps the agent answer questions using your business-specific information.

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Can I test the knowledge responses?

Yes. After uploading content, use the Test Agent button in the top right of the interface to simulate user questions.

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✉️ Inbox & Conversations

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Where can I view user conversations?

Navigate to the Inbox tab. You’ll find all user-agent interactions, including timestamps and user messages.

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Can I reply directly from the Inbox?

Yes, Wittify supports live takeover, allowing human agents to respond in real time to ongoing conversations.

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🧪 Testing & Deployment

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How can I preview my agent before going live?

Use the Test Agent button on the top bar. This allows you to simulate interactions before deploying it to a live channel.

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What happens when I deploy an agent?

Once deployed, your agent becomes active on the selected communication channels (e.g., WhatsApp, Instagram, website widget). All conversations will then be logged in your inbox.

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🛠️ Troubleshooting

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Why isn’t my agent responding?

Make sure:
  • The agent is deployed and active
  • You’ve added sufficient knowledge or intents
  • The channel integration is connected properly

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How do I delete an agent?

Open the agent, go to the settings (gear icon), and choose Delete Agent from the options.

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🌍 Localization

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Does Wittify support multiple languages?

Yes. You can create multilingual agents by uploading knowledge in different languages or using language detection within your flows.

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🧑‍💼 Account & Billing

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Can I upgrade my plan?

Yes. Go to your Account Settings > Billing to change your plan or view your usage limits.

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How can I contact support?

Reach us via the live chat in the bottom-right corner of the dashboard, or email us at support@wittify.ai.