Skip to main content

​
💬 Messenger Deployment

Integrating Messenger with Wittify allows your AI chatbot to communicate directly with customers via your Facebook page’s inbox. You can automate responses to common queries, route chats to your inbox, and step in manually when needed — creating a smooth balance between AI efficiency and human connection. This guide walks you through how to connect your chatbot to Messenger and manage conversations effortlessly.

​
✅ What This Integration Enables

  • 🤖 Instantly reply to messages from your connected Facebook pages
  • 💡 Automate answers to FAQs, support inquiries, and lead capture flows
  • 🧑‍💻 Seamlessly take over any conversation for a personal touch
  • 🗂 Route conversations into your Wittify Inbox for management and tracking
  • 🔁 Combine automation and live support in one unified interface

​
🔧 Connecting to Messenger

  1. Go to Deployments in your Wittify dashboard
  2. Select Messenger and click Connect
  3. Log into your Facebook account and choose the page(s) you want to connect
  4. Grant the required permissions to allow messaging access
  5. Click Allow to finalize the integration
Your chatbot will now be able to send and receive messages through Messenger on your selected pages.

​
🧠 The Human Takeover Feature

The Human Takeover feature lets you step in and respond to users manually — temporarily pausing the chatbot for that specific conversation. This works at a conversation level, meaning the AI will remain active for other chats unless manually disabled per conversation.

​
🔄 How to Enable Human Takeover

  1. Go to *Inbox on your Wittify dashboard
  2. In the Chat Logs section, filter to show only Messenger conversations
  3. Click the Human Takeover icon next to the conversation you want to take over
  4. The AI will pause for that chat, allowing you to take control
  5. Click the icon again to restore access to the chatbot