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📊 Reporting & Analytics

Wittify provides a comprehensive analytics dashboard that allows you to monitor your AI agent’s performance, track user engagement, and measure resource consumption in real time. These reports help you understand how your agents are being used, optimize workflows, and make data-driven decisions.

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✅ Key Metrics Tracked

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1. Conversations

  • Total Conversations Used: Displays the total number of conversations handled by the agent during the selected period.
  • Conversations by Hour of the Day: A line chart showing the distribution of conversations across different hours, helping you identify peak activity times.
  • Conversations by Day of the Week: Weekly trends showing which days generate the highest engagement.

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2. Voice Usage

  • Total Voice Minutes Used: Tracks the total time spent on voice interactions with the AI agent.
  • Voice Minutes per Hour: A chart visualizing how many minutes of voice usage occurred during each hour.
  • Voice Calls per Day: Highlights the total number of calls initiated and completed daily.

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3. User Engagement

  • Number of Users Who Used the Conversation: Displays how many unique users interacted with the agent.
    • Interactions with Assistant: Active conversations where the user exchanged messages with the AI.
    • Opens without Interaction: Cases where users opened the widget but didn’t engage.
  • Number of Users Who Used Voice Calls: Shows adoption rates for voice-based interactions, with percentage breakdowns.

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4. Consumption Overview

  • Combined Graph (Conversations + Voice Minutes): A timeline that visualizes both conversations and voice minutes used over days/weeks.
  • Provides insights into consumption patterns to avoid exceeding plan limits.

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📂 Data Export Options

For deeper analysis, you can export the analytics data:
  • SVG / PNG → Download visual reports for presentations and documentation.
  • CSV → Export raw data for further processing in Excel, Google Sheets, or BI tools.

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💡 How to Use Reporting & Analytics

  • Identify Usage Trends → See when your users are most active and plan staffing or campaigns accordingly.
  • Monitor Resource Limits → Track conversations and voice minutes used against your subscription plan.
  • Measure Adoption → Understand how many users are engaging with the AI vs. just opening the widget.
  • Optimize Agent Performance → Use the data to refine knowledge bases, conversation flows, and integrations.
👉 The Reporting & Analytics Dashboard ensures you always have full visibility into your AI agents’ performance, enabling you to scale confidently and optimize engagement strategies.