This page is the orientation map for billing. It explains what each plan does, what add-ons exist, and how to find every billing surface in the app. The full per-control reference (every dialog, every dropdown, every validation message) lives at Account → Plans and Subscriptions. Stripe handles every payment; Wittify never holds your card data.
The plan ladder
Five plans. Sandbox is free; the rest are paid monthly or yearly. The country / currency selector at the top of the Plans and Add-Ons tab mirrors the marketing site (US, SA, QA, AE, EG).
Every plan, including Sandbox, supports unlimited AI agents. Plans differ on credits, voice minutes, channels, knowledge base size, support tier, branding, and analytics depth, not on the number of agents you can build. The exact quotas live on the marketing pricing page and on the Plans and Add-Ons tab inside the app.
How to read each plan
Every plan card on the Plans and Add-Ons tab shows:
The
PLAN_RANK order is Sandbox < Starter < Scale < Pro < Enterprise; the CTA picks Upgrade or Downgrade based on this ranking.
What each plan unlocks (high level)
The full Comparison table inside the Plans and Add-Ons tab has roughly 40 rows across 7 categories. Open it for fine-grained checks.
Add-ons (top-ups and services)
You can buy extras without changing your plan:
The Auto-Recharge card under the add-ons grid is opt-in. Pick a threshold (100, 200, 500, or 1000 credits) and a pack size; when your balance drops below the threshold, Stripe charges automatically and adds the pack. The switch is off by default.
Where every billing surface lives
Quick FAQ
The full deep dive
For the per-button, per-dialog, per-validation-message reference, see Account → Plans and Subscriptions. The deep-dive page covers:- The four tabs (Overview, Plans and Add-Ons, Payment Method, Billing History) in detail.
- Past-due banner copy.
- Smart upgrade card states (Critical, Warning, Sandbox ready, Paid ready).
- Plan change dialog (upgrade vs downgrade, proration preview).
- Cancel subscription dialog.
- Add card flow.
- Auto-recharge thresholds and pack sizes.
- Refresh cadence (every 30 seconds while the tab is visible).
- Country / currency display preference.
Common questions
Where do I see what I'm being charged this month?
Where do I see what I'm being charged this month?
Profile dropdown → Plans & Subscriptions → Overview. The Current Plan card shows the next billing date and the running usage meters. Open Billing History for past invoices.
The plan I want to switch to says Switch Billing instead of Upgrade.
The plan I want to switch to says Switch Billing instead of Upgrade.
That happens when the only difference is monthly vs yearly, not the plan tier. Click it; the change dialog explains the period switch and the proration math.
The yearly toggle keeps reverting to monthly.
The yearly toggle keeps reverting to monthly.
The toggle is on the Plans and Add-Ons tab and saves only when you click a plan CTA. Switching tabs without confirming a change reverts the visual state.
How do I find Stripe's invoice for tax purposes?
How do I find Stripe's invoice for tax purposes?
Billing History → click the invoice row → Download. The PDF is generated by Stripe and includes your billing address and any tax line items.
The country selector defaults to Saudi Arabia even though I'm in the US.
The country selector defaults to Saudi Arabia even though I'm in the US.
The selector is seeded from the country we detect on your IP. You can change it manually; the change writes a cookie so the marketing site and the in-app pricing stay consistent. The cookie does not affect tax — Stripe re-derives tax at checkout from billing address and Stripe Tax rules.
I bought a top-up and the balance didn't go up.
I bought a top-up and the balance didn't go up.
The page refreshes every 30 seconds, so payment updates land within roughly 30 seconds. If the balance hasn’t moved after a minute, refresh the tab. If it still hasn’t moved, check the Billing History tab for an open or failed invoice.
Auto-recharge fired but the wrong number of credits got added.
Auto-recharge fired but the wrong number of credits got added.
Open the Auto-Recharge card and confirm the pack size matches what you expected. The threshold and the pack are independent; the threshold triggers a charge, the pack determines what arrives.
Where do I add or remove team members from the workspace?
Where do I add or remove team members from the workspace?
The Sub-users surface (sidebar System → Sub-users) is being rolled out; until then, contact support to invite or remove team members.
💡 Need help getting started? Book a free onboarding session with one of our Customer Success Engineers and get personalized guidance on choosing the right plan. 📅 Book here: Schedule a Free Onboarding Session