⚙️ MCP Integration
Integrating MCP (Model Context Protocol) with Wittify allows your AI agents to connect seamlessly with any external system — such as CRMs, ERPs, APIs, or internal databases — without custom code or middleware. This integration makes your Wittify assistant context-aware, capable of triggering actions, fetching data, and updating records in real time — turning it into a truly connected, intelligent agent.What This Integration Enables
- Universal Connectivity — connect your Wittify agent to any system (CRM, ERP, CMS, database, or custom API).
- Real-Time Data Access — read and write information instantly during a live conversation.
- Dynamic Actions — trigger external workflows, webhooks, or custom APIs from inside the chat.
- Secure Communication — define authentication headers, tokens, and custom parameters safely.
- No-Code Scalability — add or update integrations from your dashboard without redeploying your agent.
🔧 Creating an MCP Integration
To add a new MCP integration inside Wittify:- Go to your Agent Settings → Integrations (MCP) section.
- Click Add MCP.
- In the form, fill the following fields:
- Name: Enter a clear name (e.g., “Odoo Orders API” or “HubSpot CRM Sync”).
- URL: Add the endpoint URL of your target API or system.
- Timeout: (Optional) Set the maximum waiting time for a response.
- Under Headers, add authentication keys or tokens (e.g.,
Authorization: Bearer your_token). - Under Query, add any query parameters your API requires.
- Click Create MCP to save your configuration.
How MCP Works
Once configured, MCP acts as a bridge between your Wittify agent and your external systems. When a user asks something that requires external data — for example, “Check my order status” or “Create a support ticket” — your agent uses MCP to:- Call the connected API or ERP endpoint
- Retrieve or update the necessary data
- Respond intelligently within the same chat flow
Example Use Cases
| Use Case | Description |
|---|---|
| CRM Integration | Retrieve customer info or update contact status in HubSpot or Salesforce. |
| ERP Connection | Check inventory, order details, or invoice status from Odoo, SAP, or NetSuite. |
| Custom Workflows | Trigger internal systems or notify Slack/Notion using webhooks. |
| Support Automation | Create or update Zendesk tickets directly during user interaction. |
| Data Queries | Pull real-time data from databases or analytics dashboards. |
Supported Systems
Wittify’s MCP framework supports any platform that exposes a public or private API, including (but not limited to):- CRM: Salesforce, HubSpot, Zoho, Dynamics 365
- ERP: Odoo, SAP, Oracle NetSuite, Zoho ERP
- Support & Communication Tools: Zendesk, Slack, Notion, Freshdesk
- Custom REST APIs and internal endpoints
Security & Authentication
All MCP connections are handled securely using industry-standard practices:- HTTPS encryption for all requests
- Support for Bearer Tokens, API Keys, and Custom Headers
- Configurable Timeout to protect your agent from long or failed API calls
- Ability to revoke or delete any integration instantly from your dashboard
Managing Existing MCP Connections
To manage your existing MCP integrations:- Go to Integrations → MCP in your agent dashboard.
- You will see a list of all active MCP connections.
- Click Edit to modify or Delete to remove any integration.
- Changes apply instantly — no need to restart or redeploy your agent.
Pro Tip
Combine multiple MCP integrations with your conversation logic to create complex, context-aware workflows — like fetching data from CRM, validating it via ERP, and confirming it to the user, all in one seamless conversation.
Need help getting started?
Book a free onboarding session with one of our Customer Success Engineers and get personalized guidance on setting up your Wittify AI assistant. 📅 Book here: Schedule a Free Onboarding Session