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📱 WhatsApp Deployment

Integrating WhatsApp with Wittify enables your AI agent to communicate directly with users on one of the world’s most popular messaging platforms. Whether it’s for support, lead capture, appointment scheduling, or sales, this channel ensures fast, reliable, and real-time engagement with your customers — on their preferred platform. You can also take over the chat manually at any time, providing flexibility between automation and personal support.

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✅ What This Integration Enables

  • 🤖 Automatically respond to incoming WhatsApp messages using your AI agent
  • 📩 Capture user details such as name, phone, and email directly from WhatsApp chats
  • 🧑‍💻 Take over conversations in real time when needed
  • 📊 Route conversations to your Inbox for monitoring and follow-up
  • 🔁 Combine AI-powered responses with manual support for maximum control

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🔧 Connecting to WhatsApp

  1. Go to the Deployments tab in your Wittify dashboard
  2. Click on WhatsApp and select Connect
  3. Enter your WhatsApp Business API credentials (or approved integration provider details)
  4. Authenticate and authorize the connection
  5. Once connected, your AI agent will be ready to handle WhatsApp conversations in real time
🔐 Make sure your number is approved and registered under WhatsApp Business before connecting.

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🧠 The Human Takeover Feature

Wittify allows you to manually take control of any WhatsApp conversation — ideal when AI isn’t enough or when you want to give users a more personal experience. Human Takeover works on a per-conversation basis. You can easily switch between AI and human control from the Inbox view.

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⚠️ Important Notes

  • If a connected WhatsApp number is removed from Tools > Integrations, you will lose takeover control for that number’s conversations
  • You will still have access to past messages in the Chat Logs, but the takeover icon will be disabled
  • Reconnecting a number is treated as a new integration – avoid deleting unless necessary

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🔄 How to Enable Human Takeover

  1. Go to Inbox on your Wittify dashboard
  2. In the Chat Logs, filter to show only WhatsApp conversations
  3. Click the 🤖 Human Takeover icon next to the conversation you wish to manage
  4. The AI will stop responding, allowing you to chat manually
  5. Click the icon again to return control to the AI agent